Duty Manager

With a landmark venue and over 100 years of championing independent voices promoting equality, social justice and a better life for all – we call that ETHICS – Conway Hall offers the perfect platform for those driven by the same passion for change. We curate, support and facilitate people and ideas that Make Ethics Matter in the world, through a vibrant arts, events and learning programme, in person and online.

Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world.

Role
Reporting to the Head of Operations & Visitor Experience, the Duty Manager at Conway Hall will assist in the smooth delivery of a wide range of events and performances at our busy venue. Successful candidates will provide excellent customer service in line with the ethos and values of Conway Hall and maintain a safe, well-presented and welcoming environment at all times.

Key Tasks

1. To ensure the smooth delivery of all internal and external events at Conway Hall, liaising with clients and hirers, caterers, external bar company and the AV/PA provider during events
2. To manage the setting up and breaking down of rooms for a range of different events throughout the day and to assist in the rapid turnover of spaces between events
3. To contribute to a culture of customer care within Conway Hall by always providing a welcoming and accessible atmosphere for all visitors to the building
4. To be a highly visible and helpful presence at all times while on duty at Conway Hall
5. To manage health and safety briefings with hirers
6. To ensure all public areas of Conway Hall are clean and well-presented at all times
7. Prepare a daily incident report logging visitor, partner and client feedback, maintenance issues and reporting any incidents that occur on the premises
8. To implement health and safety policies and protocols while on duty and observe Risk Assessment measures, and to ensure clients abide by agreed terms of hire
9. Conduct regular health and safety checks including a weekly fire alarm test and record accidents and near misses
10. Be a trained first aider dealing with any incidents that occur during a shift. Training will be given if necessary
11. Be a trained fire warden. Training will be given if necessary
12. Ensure the building complies with all licensing conditions while on duty
13. To communicate with fellow Duty Managers and the Operations Manager as needed to ensure a seamless handover before and after each shift
14. Provide teas and coffees to clients as required
15. To work as part of a team representing Conway Hall’s ethos, style and values

General

1. Comply with Conway Hall’s policies
2. Undertake training, as required
3. Any other reasonable duties as required by the Head of Operations & Visitor Experience
4. Support the culture of fundraising throughout Conway Hall’s activities and staff
5. Participate actively in the life of the Society

Person Specification Essential Criteria

• Experience of customer care
• Outstanding interpersonal and communications skills
• An ability to work with a wide range of people and to manage professional relationships effectively
• An ability to work on own initiative and to problem solve and prioritise workload
• An ability to remain calm under pressure and to take the lead during emergencies
• Good time management and an ability to manage competing demands
• Ability to actively manage setting up and clearing events spaces which includes moving tables and chairs regularly
• Good IT skills
• Willingness to work unsocial hours depending on the events happening in the building which will include early starts, late finishes and working weekends

Desirable experience/skills

• Knowledge of statutory regulations and policies regarding public buildings
• Knowledge and understanding of venue health and safety requirements
• Experience of working within a contemporary cultural building environment
• Be a personal licence holder. Training will be provided if necessary
• Knowledge of one or more subject matters in the Society’s field of interest

Terms

Role: Duty Manager, Full-time, Permanent

Salary: £26,812 per annum

Hours: 37.5 hours based on five shifts a week worked between Monday and Sunday

Location: Conway Hall 25 Red Lion Square, London, WC1R 4RL

Reports to: Head of Operations & Visitor Experience

Annual Leave: 24 days per annum plus statutory bank holidays

Probation period: Three months

Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer.

Closing date: 9.00am, Monday 28th April 2025

Submission information: Please send a CV and a covering letter setting out why you are suitable for the role to james@conwayhall.org.uk 

Please include a completed Equal Opportunities Monitoring Form with your application.

Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.