Terms & Conditions

Ticketing terms and conditions

By booking tickets with Conway Hall you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected. Tickets booked via authorised Third Parties are subject to their terms and conditions and any queries regarding the purchase must be directed back to the point of sale.

Concessions and Members’ discounts

Concessions are available for full-time students, and those in receipt of Universal Credit, Disability Living Allowance, Personal Independence Payments, Pension Credit and and other government-provided living support. Proof or ID for each concession may be requested upon entry.

Members are entitled to free or discounted entry to selected Ethical Society events.

Carers for persons with disabilities are entitled to free admission to Ethical Society events (subject to availability). Please contact us on 020 7405 1818 or via email at info@conwayhall.org.uk to secure your carer’s ticket.

Booking and collecting your tickets

Payment and security

Conway Hall uses Ticketsolve for all event ticket registration. Security and privacy information is available at the point of sale.

When you book tickets online for events at Conway Hall we will collect personal information about you. This information is used for the fulfilment of your order only.

Ticket Delivery

Conway Hall operates a guest list system for all public events.

Once you have confirmed or paid for your order your name will be added the guest lists to the event(s); we do not send tickets in the post.

You do not need to print tickets, however for speed of entry we recommend presenting your QR code (where applicable) when checking in for your event.

Admission to talks, lectures, performances and courses

We recommend that visitors arrive at least 10 minutes before the start of an event.

No food or drink from outside Conway Hall is allowed in the Main Hall or meeting rooms.

Recording equipment is only allowed upon request if there is written consent from the organiser or from Conway Hall.

Smoking is not permitted anywhere inside the building.

Mobile phones, pagers and watches should be silenced before the start of events.

Access

Contact details of events organisers are available at the point of sale. If you have any concerns about accessing Conway Hall, or wish to notify us of any special access requirements in advance of your visit, contact us on 020 7405 1818 or via email at info@conwayhall.org.uk.. General visitor access information is available here: https://www.conwayhall.org.uk/about/visiting-us/

Security

Visitors are requested to keep their personal belongings with them at all times.

Children must be accompanied by an adult.

Unpaid reservations

We regret that we cannot take any unpaid reservations for any events where there is a fee for entry.

Conditions of Sale and Exchanges

Every member of the audience (where applicable) must have validated entry.

Conway Hall reserves the right to refuse admission or attendance to any patron.

Conway Hall reserves the right to make any alterations to an advertised programme rendered necessary by unavoidable causes.

Buying Returns

Conway Hall will operate an advance waiting list for sold out performances. If any tickets are returned, the waiting list will be contacted in chronological order and at the discretion of the Box Office up until 6pm the day before the performance. After that time the advance waiting list will close and all returns will be in person only at the Box Office, starting from one hour before the performance begins.

Refunds and Exchanges

Refunds will be issued if an event has been cancelled. You will be contacted if an event is cancelled or if there is a major change to an event.

Refunds or exchanges may be given at the absolute discretion of Conway Hall and its partners. If you are unable to attend an event organised by Conway Hall, contact us on 020 7405 1818 or via email at info@conwayhall.org.uk and we will attempt to resell your ticket. If we are successful, your ticket price will be refunded.

In the event that you are unable to attend an event organised by a third party, contact the organisers directly for information on refunds, as policies may vary.

Admission for latecomers is discretionary and subject to availability on the night. Conway Hall reserves the right to release any tickets that have not been collected 10 minutes after events have started.

Any events at Conway Hall may be filmed, audio recorded or photographed. Please notify a member of staff if you do not wish to be filmed or photographed.

Your statutory rights are not affected.

Conway Hall conforms to the Data Protection Act 2018. Privacy Policy here: https://www.conwayhall.org.uk/privacy-policy/

If you have any queries regarding the above or any other matter relating to ticket purchase please contact Conway Hall on 020 7405 1818   or via email at info@conwayhall.org.uk

Information about us and access to our website

https://www.conwayhall.org.uk/ is a site operated by Conway Hall Ethical Society (“We”); we are a charity registered in England and Wales under registration number 251396. Our registered office is Conway Hall, 25 Red Lion Square, London, WC1R 4RL. Tel: 020 7405 1818. As a charity we are not registered for VAT.

We are authorised and regulated by the Charity Commission.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way without permission and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy here.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us via our contact page.

Thank you for visiting our site.