Mastering UX for modern intranets

Designing sophisticated intranets for people

Masterclass workshop, led by James Robertson

It’s well understood that intranets must be simple and usable, designed for the needs of staff. But what does this mean for modern intranets, which are doing so much more than they used to?

This workshop, run by the author of the best-selling book ‘Designing intranets: creating sites that work‘, explores key user experience (UX) techniques and principles that will guide the design of even the most sophisticated intranet.

The workshop will focus on key real-world intranet challenges, including how to deliver a homepage that will keep everyone happy, how to succeed at personalisation and targeting, and what to do about mobile users.

Bring along screenshots of your intranet, or draft designs for your new site. At the end of the day, James will run a ‘design clinic’, which will give you an opportunity to get feedback and ideas, not just from James, but from other participants. An invaluable opportunity to take your design to the next level!

Benefits of the day include:

• solid understanding of key UX techniques you can immediately apply to your site;
• new approaches for tackling common design challenges;
• fresh ideas for delivering sophisticated intranets that work;
• invaluable opportunity to get feedback on your design during the afternoon clinic.

This workshop is for intranet managers and teams that wish to enhance their current intranet, and those that are planning their new intranet.

“Good use of real examples from real companies gives great context for the discussions.”

“Great interactive session. Learnt a lot about the importance of research & speaking to mobile employees to understand their mobile needs.”

About James

James Robertson is the author of the three best-selling intranet books: ‘Designing intranets‘, ‘Essential intranets‘, and ‘What every intranet team should know‘. Based in Sydney, Australia, James is the founder of Step Two, and is one of the global experts on intranets. Keynoting conferences around the globe, including the Intranet Now conference, he is a passionate and engaging presenter.

Agenda

8:30am Registration, coffee, and breakfast carbs

9am Fundamental principles and techniques
•    Fundamental principles of good intranet design
•    Exploring key techniques:
•    User research
•    Card sorting
•    Tree testing
•    Usability testing

10:30am Break

11:00am Homepages that delight
•    Exploring the seven purposes
•    Finding the right balance, and keeping everyone happy
•    Designing in zones
•    Homepages: long or short?

12:30pm Lunch

1:30pm Advanced topics
•    Meeting global & local needs
•    User-driven personalisation
•    Tailoring and targeting
•    Mobility: responsive vs mobile front door

3:00pm Break

3:30pm Design clinic
•    Exploring your designs, finished or draft (bring your design to the workshop!)
•    Answering your questions
•    Uncovering new ideas or approaches

5:00pm End

“Good reminder about engaging with users about how they work rather than what they want.”

“Entertaining & informative – as always.”